Client Onboarding Specialist

Why SalesApe?

Join SalesApe, one of the fastest-growing AI companies, recognised as a leader in cutting-edge AI technology and backed by over $20 million from top VCs.

We're at the dawn of a powerful evolution, set to transform society with our tech. Our mission? To tackle inequality by empowering a huge market of non-tech SMBs-93% of all businesses, think construction, automotive, real estate, and more. While the tech industry has compounded its growth with computing power, these businesses have been technically starved.

With AI agents and our natural language interface technology, we're unlocking huge productivity gains for our clients. It's deeply rewarding to see firsthand the transformation in small businesses as they embrace their agent-not just as a tool, but as a trusted, hard-working member of their team. The emotional bond our clients feel toward their agent is undeniable-they often tell us their ‘Ape' has become part of the family. Our vision is to become the ‘ brain' of a business spinning out agent worker, freeing up time and simplifying operations, to ensure humans spend more time in real-life interaction.

If you're ready for intense, high-energy, meaningful work, come make a real impact with us at SalesApe

Founder Elevator Pitch on our Mission and Purpose:

As we started building with large language models and AI-powered natural language interfaces, I had an aha moment. It hit me just how significant this inflection point is: compute-the raw power of computers-is now accessible to people who don't use computers."

"And when I thought about that, I realized the closest invention humanity has seen to this shift was electricity. When electricity arrived, it didn't just light up homes-it transformed industries, democratized wealth, and empowered everyone, from factory owners to farmers, to grow and thrive. Today, with AI, we have the opportunity to do the same for the real economy."

"For the last two decades, the tech industry has had an incredible advantage. Computers have been like co-pilots for us, quietly amplifying our productivity and enabling us to grow faster than ever before. But 95% of businesses-builders, plumbers, and real estate agents-have been technically starved. These businesses make up 50% of GDP, five times larger than the entire tech industry, but they've never had access to the tools they need to compete."

"This is the inequality we're solving. APE AI is democratizing technology, bringing the power of compute to businesses that have been left behind. And what's so rewarding is that we're not just helping faceless corporations-we're empowering real people. Small business owners who pour their hearts into their work. People whose success directly impacts their families, their communities, and society at large. It's deeply rewarding to see firsthand the transformation in small businesses as they embrace their agent-not just as a tool, but as a trusted, hard-working member of their team."

"For me, this mission is personal. I've spent my career building companies that encourage people to connect in real life, to be physically active, and to engage with their communities. This isn't just about productivity-it's about health, happiness, and thriving societies. Humans weren't built to spend their lives staring at screens. We're wired to interact, to move, to be part of the real world. And what excites me is that Ape AI is helping to make this possible-empowering businesses that create real-world value to thrive at the same pace as the tech giants."

"This isn't just about technology. It's about fairness. It's about giving the power of compute to the people who need it most, so they can grow, thrive, and make a difference. That's our mission, and it's something we can all be proud of.

Client Onboarding Specialist:

We are looking for a proactive and detail-oriented individual to help our clients get set up on their side before our integration experts begin their work. As a Client Onboarding Specialist, you'll assist clients in configuring key technical setups such as domain management, CRM user configuration, email setup, and more, ensuring that their systems are ready for integration with our AI solutions.

This role will involve directly supporting clients by completing technical tasks, guiding them through the setup process, and taking tech setup calls to confirm their workflows. You'll play a key role in ensuring our clients' tech environments are properly configured, allowing the integration team to seamlessly move forward with the solution.

Responsibilities:

• Assist clients with domain management tasks, including adding CNAME records

• Set up email addresses with forwarding

• Add users to CRMs and configure necessary user roles

• Add custom fields to domains to match client needs

• Configure webhooks from custom forms to ensure seamless data flow

• Take tech setup calls with clients to confirm their flow maps and action items before the integration process starts

• Work closely with the Solutions Executive and Customer Success Managers to ensure all pre-integration setup tasks are completed before solution configuration begins

• Document setup processes and ensure that all steps are followed accurately and efficiently

• Communicate with clients to clarify setup requirements and assist them in making the necessary changes

• Provide detailed feedback on any technical challenges or issues encountered during setup

Preferred Working Style & Skills:

• Detail-oriented and organized, with a strong ability to manage multiple tasks

• A self-starter who enjoys problem-solving and working closely with clients

• Excellent communication skills, both verbal and written

• Ability to take initiative and work independently while collaborating with other teams

• Comfortable handling technical calls and explaining complex concepts in a clear, friendly manner

• A passion for the evolving world of AI and how it can support business growth

Technical Competencies:

• Familiarity with DNS records, particularly CNAME

• Experience with CRM platforms and user management (Salesforce, HubSpot, etc.)

• Knowledge of email systems, including setting up forwarding

• Experience with webhooks, APIs, and data integration

• Ability to read and understand basic code (HTML, JavaScript, or similar) is a plus

• Previous experience in a technical support or client-facing role is a plus

If you're excited about enabling clients to achieve smooth AI deployments and enjoy providing hands-on technical support, we'd love to hear from you. Apply now to help us deliver exceptional, frictionless setup experiences for our clients.

Originally posted on Himalayas

Puesto de trabajo: Customer Success
Conocimientos/habilidades: Ventas