Community Manager en remoto

Descripción del puesto de trabajo

Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, Creative, and Web Development. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Social Media Community Manager plays a vital role in fostering and nurturing online communities and follower interactions across various social media platforms. With a strong focus on maintaining brand professionalism and consistency, this position excels in adapting to diverse brand voices and effectively engaging with customers. The role requires exceptional communication skills, keen attention to detail, crisis management capabilities, and a commitment to providing outstanding customer service. As a central figure in enhancing the customer experience, the Social Media Community Manager actively contributes to brand reputation and community growth in the dynamic landscape of social media.

Responsibilities:

Employ AI technologies to enhance and optimize business processes
Utilize and leverage Power Digital's Nova ecosystem as it relates to your department
Brand Voice Adaptation: Independently manage multiple workstreams, each with unique brand voices, across diverse industries and company sizes, ensuring consistent and on-brand communication
Copywriting: Maintain a high standard of grammar, spelling, and writing quality in all social media interactions to enhance the brand's professionalism and credibility
Customer Interaction: Respond promptly and professionally to customer interactions, comments, and messages across all social media platforms during business days, addressing inquiries, resolving issues, and fostering positive engagement
Crisis Management: Proactively monitor social media channels for potential issues or crises, and take appropriate action to mitigate and resolve them swiftly
Community Building: Cultivate and grow online communities by engaging with followers, encouraging discussions, and identifying opportunities for user-generated content
Reporting and Analysis: Track and analyze social media engagement metrics, sentiment, and trends to provide actionable insights for improving social media community
Trend Analysis: Keep a keen eye on competitors' and social media trends, identifying opportunities and best practices for effective community management

Collaboration: Work closely with cross-functional teams, including marketing, customer support, and PR, to ensure seamless and cohesive communication across all channels

Role Requirements:

Past experience in customer relations/service and/or organic social media management
Social Media Proficiency: Demonstrated expertise in navigating and managing various social media platforms, including but not limited to Facebook, X, Instagram, LinkedIn, and TikTok
Excellent Communication Skills: Strong written and verbal communication skills with a keen eye for grammar, spelling, and attention to detail to maintain professionalism in interactions
Brand Voice Adaptability: Ability to seamlessly adapt to and mimic various brand voices, tones, and personas, ensuring consistent messaging across diverse industries.
Organizational Skills: Highly organized and autonomous with the ability to manage multiple workstream
Analytics Awareness: Familiarity with social media analytics tools and an understanding of key metrics to track and measure community engagement and sentiment
Customer-Centric Mindset: A strong commitment to enhancing the customer experience through thoughtful and engaging interactions on social media; capacity to proactively address and resolve customer concerns and issues, and to identify opportunities for positive community growth

Key Performance Indicators (KPIs)

Profile follower retention rate (goal >99%)
Efficiently managing community for 3-15 accounts, pending audience size and volume
100% response rate for all applicable touch points

Most Important Things (MITs)

Brand Communications & Follower Sentiment
Attention to Detail (specifically within grammar and spelling)
Autonomous Workflow Management

Benefits & Perks

Base salary + commission opportunities
Medical Bonus
15 paid vacation days (PTO) per year
Fully flex work environment: full-remote, in-office, or hybrid
Employee Assistance Program (EAP)
17 observed Colombian national holidays + 2 mental health recharge days per year
Legal benefits like Prima, Cesantias
Paid Social Security
Unlimited opportunities for growth & leadership within a rapidly growing firm
Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
Quarterly awards including prize money and recognition for outstanding performance
Opportunities to be involved in company DEI initiatives

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/. If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at recruiting@powerdigital.com before taking any further action in relation to the correspondence.

Remotive