Customer Success

Barkyn delivers health and happiness to pet families around the world.

We are an ambitious, forward thinking startup on a big mission! We’re not only changing the pet market, we’re also reshaping the way the ecommerce experience should feel - human, personalized, seamless & beautiful. We are backed by international investors and considered one of Europe’s Top 100 Startups by Wired.

THE CUSTOMER SUCCESS ROLE

We're creating a loved brand in Europe and this is where your story starts!

You will contribute to the high-quality standards of our Spanish market, being a customer hero and wowing them on all support channels we own - Chat, Facebook, Instagram, Email and Phone.

Specifically, we expect you to:

• Act as a Barkyn ambassador in all customer interactions, being true to our brand values and friendly tone;
• Be accountable for a seamless and human end-to-end customer experience;
• Interact with customers via chat/Email/phone conversations to provide information and assistance;
• Use computer systems to track, gather information and/or troubleshoot customer issues.

Mandatory:
+1 year Experience in customer support in a digital business;

• Spanish Native with English fluency;
• Perfect writing skills;
• Customer-centric attitude.

Brownie points for:

• Degree in Communication, Marketing or related area;
• Social media know-how;
• Dog owner.

Our Perks

• Full remote environment - Work from Any and Everywhere;
• Birthday Day Off - So you can spend your Birthday as you wish;
• Self Development Package - So you can become the Best Self you can Be;
• Health Insurance - We genuinely care about your Health;
• Food Discounts - Discount in Barkyn Plans;
• Pet Parental Leave - 5 days paid leave to welcome a new dog into the family;
• Think Week - One Week off fully paid to think
  
  And much more for our Barkers!

Remotive

Puesto de trabajo: Customer Success
Conocimientos/habilidades: Comunicación, Marketing, Redes Sociales, Ventas