Customer Success Agent - German speaker

We are currently looking for an empathetic and problem-solving colleague to join our Customer Care Team. If you would like to be part of our success story by contributing to the happiness of our customers, we are happy to get in touch with you!

How you are part of our success story:

• You find solutions for customer problems that arise and support them through the journey
• You are the contact person for national and international customers following the booking process by telephone and email
• You support both tenants and landlords
• You are a cross-team collaborator and ensure that we all work together to help customers reach their goals
• You escalate customer feedback and suggestions in order to improve the customer experience

Working hours: 11am to 8pm Central European Time; 1-2 Saturdays per month which is set off against a week day

What you need to convince us:

• You keep your cool even in stressful situations and have the necessary sensitivity to find a solution for every problem
• Ideally, you have professional experience in customer service, after sales or a similar position
• You speak business fluent German and English, Spanish is a big plus
• Independence, strong communication skills and willingness to take on responsibility are your distinguishing qualities

What you can expect from your Homelike journey:

Work-Life-Balance

• Flexible Working: Choose your work arrangement and work either entirely remotely or from our modern office hubs (currently in Cologne and London).
• Workation: Work from anywhere up to 60 days per calendar year.
• 30 Paid Vacation Days: Benefit from 30 paid vacation days per year, in addition to public holidays.
• Additional Day Off: Make use of an extra day off for life events such as marriage or moving houses.

Learning & Development

• Homelike Academy: Develop new skills by participating in monthly internal training academies moderated by Homelike´s experts.
• 360° Feedback: Receive regular and/or holistic feedback from your manager, peers and stakeholders for your professional growth.
• Team Shadows: Gain interesting insights and exposure by shadowing different departments.
• Exclusive Top Talent Program: Become part of the top talent program with exclusive personal development access to accelerate your growth career progression within Homelike.
• External Guest Speakers: Broaden your perspectives and network with industry experts, or influential individuals from outside the company.

Modern Culture

• Global Talent Team: Join a diverse global team with 20+ nationalities based in 7 countries around the globe.
• Entrepreneurial Empowerment: Contribute your ideas and make a substantial impact on the product and the company’s success.
• Agile Mindset: Be part of tech-driven solutions and a flexible way of thinking that enables people to react quickly and adapt to changing situations.
• Company & Team Events: Enjoy monthly after-work gatherings in Cologne/London, remote team activities and bigger company events, fostering team belongingness and connection.
• Talent Engagement: Get involved in different learning groups or guilds to strengthen relationships outside the work setting.

We are Homelike, a young and dynamic proptech start-up and the leading marketplace for long-term business apartments.

Remotive

Puesto de trabajo: Customer Success
Conocimientos/habilidades: Ventas