Customer Success Agent (SaaS) en remoto

Descripción del puesto de trabajo

UENI is seeking a Customer Success Agent to join our growing team. The ideal candidate will be responsible for managing inbound and outbound phone communications with our existing subscriber customers. The primary goal of this role is to create delightful customer experiences that solve customer problems, foster confidence in UENI, and ensure customer retention. While this is not a sales position, customer retention is a core commercial activity of the company. As part of this role, you will be expected to support the customer via phone as well as email and live chat.

Key Responsibilities:

Manage inbound and outbound phone communications with existing subscriber customers.
Create delightful customer experiences that address customer concerns and solve their problems.
Retain subscribers by demonstrating the value of UENI's SaaS product and services.
Collaborate with internal teams to resolve customer issues and ensure customer satisfaction.
Become an expert in UENI's product offerings and industry trends to effectively address customer inquiries.
Handle support tasks as they arise amidst customer success work and address customer requests as needed.
Advocate for the customers internally by identifying ways in which we can improve the customer experience through CS, product, marketing, etc.

2+ years of relevant experience in customer-facing roles, preferably in a SaaS environment.
Proven track record of customer success and customer retention.
Impeccable spoken and written English.
Exceptional phone communication skills and ability to build rapport with customers.
Commercially minded with a strong understanding of the customer experience.
Happy to be managed by quantified KPIs
Comfortable handling support tasks (help desk queries, live chat) and addressing customer requests.
Ability to work independently and as part of a team.
Proficient in relevant customer success tools and software.

At UENI, we believe that delivering exceptional customer experiences is the key to our success. If you are passionate about customer success, driven to exceed customer expectations, and have a strong background in SaaS, we want to hear from you.

Remotive