Customer Success Engineer

Mailscale helps startups reach their dream customers.

We achieve this by providing them with an email infrastructure made to land in the inbox.

In this role, you’re responsible for the success of our customers.

Success means landing in the email inbox of their target customers and getting replies.

Email deliverability can be like a puzzle.

Responsibilities:

• Find the solution to customer’s problems as quickly as possible (Inbox placement tests, IP/Domain health monitoring, customer-side issues and more technical issues)

• Build and improve documentation & troubleshooting procedure to become more efficient and prevent issues

• Communicate with customers (mostly written) about solutions to keep them happy and improve their performance

• Manage & keep our network healthy and organised, move customers to different infrastructures if needed

• Continuously learn about industry shifts to feed & improve Mailscale with your findings
  Manage service provider relations and blacklists

• Communicate & Talk to the most valuable customers to improve their performance and help them succeed as affiliates

Originally posted on Himalayas

Puesto de trabajo: Soporte Técnico
Conocimientos/habilidades: Atención al Cliente