Customer Success Manager

We are a global company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers such as Walmart, Falabella, and HEB with advanced software solutions to conquer the eCommerce market through flawless operations.

Our technology is designed to operate at a large scale, driving cost efficiencies and providing the most delightful digital customer experience, in line with the best providers in the world. We strive to help traditional retailers take on the digital world in just a few days.

Instaleap has been growing fast over the past two years despite its (at the time) nearly sole product focus. With what is now a leading technology and distinguishing product in the space, it’s time to scale our growth efforts.

What we bring to the table

• A growing organization with beautiful (remote if desired) positions and possibilities for personal development

• A challenging job that’ll be at the core of our growth ambitions

• Paid-time-off (PTO) for 25 days

• Rock solid onboarding that’ll set you up for success in your job

• Mentoring and coaching by experienced SaaS leaders that can help you elevate your career

• Monthly online events with International Team

• Educational budget to support your studies or language courses

• Flex schedule and remote first culture - We are a global team & we trust in your commitment and abilities.

Profile

As a Customer Success Manager, you will be responsible for leading the OPS Specialist team to achieve good results with customers, at the same time you will be our expert in sustaining good relationships with our customers at the Latam level driving Instaleap's growth in the market.

Your SuperPowers

• Adaptive personality

• Ability to complete full tasks- focus to consistently have high quality in getting to the best result possible (“go the extra mile”)

• Problem-solving & decision-making skills

• Product Expertise

• Capacity for persuasion and negotiation

• Assertive and effective communication.

• High analytical capacity and results orientation.

• Ability to work with cross-functional teams and lead processes

• You are a timekeeper and a result oriented person.

What would I be doing?

• Leading the OPS Specialist team and guiding them towards results

• Make a diagnosis and generate insights with its corresponding action plan

• Identify customer needs and align them with the Product team

• Define strategies and identify customer growth opportunities in On-going/Adoption stages

Your experience has been shaped by:

• Project management and leadership experience at least 5 years

• At least 3 year as a team leader

• Native spanish and English

• A fast paced environment

Remotive

Puesto de trabajo: Customer Success
Conocimientos/habilidades: Gestión de Equipos, Gestión de Proyectos, Negociación, Ventas