Customer Success Specialist en remoto

Descripción del puesto de trabajo

You are passionate about customer communication.

You know what your customers need before they ask.

As an e-commerce professional, you know how to help your customers improve the performance of their shops.

You are able to identify optimisation potential because you understand where your customers are and you know how to help them move forward. You are good at networking and you keep your eyes and ears open to get new ideas to help your customers optimise their shops.

You are passionate about customer service and customer success: day by day, your customers’ success is your goal and motivation.

Your tasks:

Proactive account management: You are responsible for a defined customer portfolio. You take care of onboarding measures and put ideas and new products forward to optimise the performance of your customers’ online shops. You know your customers and are able to identify the optimisation potential of their online shops, because you not only want to see your customers happy, you want them to be successful!
Identifying potentials: You know what goals an online store pursues and what challenges it has to face every day. You have a clear understanding of your portfolio and you are capable of analysing trends and opportunities for cross- and upselling within your customer base.
Customer communication and service: You are the first contact person in case of questions and you support customers with your e-commerce know-how.
Interface: You are the interface between customers and IT/product development. Within this framework, you help us to develop even more targeted solutions for your customers.
Team-up with AM: You are not on your own when it comes to delivering success for your customers – it is a team effort. You will have an Account Manager by your side to make sure your customers are commercially developed. Within this team structure you will be able to maximise the output in customer retention and contract expansion!
Tech to High Touch: You are responsible for our small-medium businesses as well as key accounts and you are capable of understanding the difference in the way each segment operates in order to adapt your business strategy.

Your skills and qualifications:

At least 2-years-experience in proactive customer contact and communication
Experience in account management and negotiations
Structured working method and a hands-on mindset
Basic technical knowledge and affinity to e-commerce/internet
Spanish and Portuguese at native-speaker level (C2) and good command of English (C1); other European languages would be a plus
Good command of MS-Office

What we offer:

To be part of an international team full of enthusiasm and with the aim of making internet shopping more secure and reliable.
An open-minded corporate culture, a dynamic environment and the opportunity to be part of a growing multinational company in the Spanish, Portuguese and European eCommerce sector
A pleasant working environment and friendly colleagues from all over the world
An intensive training program and learning opportunities
Gaining more experience with the best product on the market in the growing world of tech and SaaS.
You will learn how to actively manage your customers and how to make them more successful. We will also train you on how to successfully negotiate with e-commerce stakeholders at management level.
In the framework of your training, you will get an extensive overview of our products and you will learn why trust is an important success factor in e-commerce.
Permanent contract at Europe’s trust brand for e-commerce and an attractive remuneration package
Possibility of working either in our Barcelona office or remotely from anywhere in Spain (total teleworking possibility).
Office in the centre of Barcelona with perfect transportation connection
Rest area with a ping-pong table
Free fruit, water and coffee in the office
We firmly believe in our values: