This is a remote position.
Location: Remote
Schedule: Flexible, 20 hours per week
Type: Part-Time
About the Role:
We are seeking a highly organized and detail-oriented Customer Support & Administrative Coordinator to join our team. This role is pivotal in ensuring seamless customer support and administrative operations. The ideal candidate will be a proactive problem-solver with excellent communication skills and a passion for delivering exceptional customer service.
Key Responsibilities:
- Customer Support Management:
- Monitor and manage the "Support" inbox, ensuring timely and professional responses to customer inquiries.
- Follow up with stores and internal teams to resolve customer issues efficiently.
- Organize and file actioned emails for future reference.
- Email & Review Management:
- Manage the Gmail inbox, including forwarding relevant emails to appropriate teams.
- Respond to Google Reviews and forward reviews to stores/managers for follow-up.
- Google Business Profile Maintenance:
- Update Google Business Profiles with accurate information, including public holiday hours, images, and posts.
- Assist the Marketing & Content Assistant in managing replies to social media inboxes and comments.
- Trade Portal Administration:
- Process new Trade Portal account applications, verify ABNs, and grant access to approved accounts.
- Event & Administrative Support:
- Assist with event logistics, supplier bookings, and budget tracking.
Qualifications:
- Proven experience in customer support, administrative coordination, or a similar role.
- Strong written and verbal communication skills.
- Proficiency in Gmail, Google Business Profile management, and basic administrative tools.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Experience with social media platforms is a plus.
Originally posted on Himalayas
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