Customer Support Representative with Japanese language

Responsibilities
Supporting incoming issues from customers Zendesk ticket system;
Supporting customers around the world in Japanese and English;
Providing consultative advice to customers related to the usage of ABBYY products;
Resolve product issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best steps to solve the problem;
Maintains leading-edge technical and personal skills. Provides input for team member appraisals and acts as a mentor/role model for others;
Engages with internal departments to facilitate requests from customers;
Preparing articles to Knowledge Base;
Follow communication procedures, guidelines, and policies.

Requirements
Higher linguistic and/or technical education and advanced PC user;
Upper-Intermediate (or higher) level of written and verbal English 
Japanese- Intermediate level or higher 
Interest to work and develop in IT/technical support;
Customer care or similar experience will be a plus;
Ability to methodically troubleshoot program issues;
Ability to understand the customer environment, security settings, and how third-party tools integrate into the solution;
The candidate must demonstrate the ability to be able to quickly and technically correctly find a solution based on the information received from the customer;
Analytical set of mind;
Communication skills, empathy (desire and ability to communicate with people);
High resistance to stress;
Able to work overtime and/or on holidays, if necessary
Easy to learn.

Here are some of our local benefits:

Work as part of a great international team in a cutting-edge AI software company;
Work remotely;
Interesting and challenging tasks;
Self-development opportunities through the ABBYY University platform
Competitive salary;
Attractive social package
28 days of annual vacation
Private health insurance 

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RemoteOK

Puesto de trabajo: Soporte Técnico
Conocimientos/habilidades: Atención al Cliente