Job Description
- Work closely with customers to deploy and operationalize ZDX.
- Act as a customer advocate with product and engineering teams by providing feedback and driving support for niche use cases.
- Deliver quality product demonstrations to customers, analysts and execs.
- Drive customer awareness of ZDX to accelerate adoption and materialize value from the product.
- Enable Helpdesk, ServiceDesk, Security and Networking personnel by delivering hands-on technical sessions and ZDX best practice recommendations
- Join customer QBRs for demonstrating the value and impact of ZDX to an organization.
- Liaise with Customer Success and Sales team to engage with customers and prospects for showcasing value in ZDX during and after deployments.
- Lead projects with and without a dedicated project manager.
Qualifications
- Fundamental understanding of web, networking and device technologies.
- Experience in Digital Experience Monitoring and any APM tools.
- Passion to make the customer successful.
- 3-6 years of overall experience working directly with customers in a technical role.
- Ability to act as a trusted advisor to customers.
- Bachelor's degree in Computer Science or equivalent.
- Excellent verbal and written communication skills.
- Ability to work in a fast paced environment and track the engagement and activity using various project management tools.
- A good understanding of scripting and REST APIs
- Ability to understand and improve processes desired.
- Prior people management experience is a plus.
-
Please mention the word **SAGACITY** and tag RODIuMjIzLjExNy43OA== when applying to show you read the job post completely (#RODIuMjIzLjExNy43OA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
RemoteOK
Jornada completa, 100% remoto.
Cualquier lugar del mundo.
$40,000 - $80,000/año.