Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.
The Job
The mission of the Operational Success Team is to provide upfront onboarding, as well as sustained operational support for
Omnidian's residential solar assets. The Operational Success Team members have a variety of skill sets and often become subject matter experts within their role.
Within the Operational Success Team, the Solar Performance sub-team is responsible for ensuring the integrity of installations through our Performance Verification Test.
Due to high growth, we plan to hire or promote multiple candidates
What you'll do
- Like all of our Lead roles, this will be a mix of lead and individual contributor responsibilities
Lead Responsibilities (30-50%)
- Support day-to-day tasks of a team of 3-5 Solar Performance Associates Specialists
- Coach and provide feedback for teammates on diagnosing issues with systems using Resolv and external platforms
- Hold regular 1:1 check-ins to stay close to questions, concerns, and risks
- Partner with the manager on drafting semi-annual reviews
- Escalate performance concerns, potential risks in retention, engagement, project timelines or work quality to manager
Individual Contributor Responsibilities (50-70%)
- Diagnose performance alerts related to solar systems during their first 30 days and take appropriate troubleshooting actions
- Support escalated cases and work internally to drive them to resolution
- Learn, execute, and help implement improvements for existing and new processes
- Work collaboratively with internal Residential Operations teams, including Portfolio Operations Managers, Field Service, Customer and Technical Support Teams, and Client Success Managers
- This role is primarily internal-facing, with occasional interactions with external customers, clients and manufacturers
Who you are
- Highly organized
- Strong interpersonal and leadership skills
- Take ownership resolving issues to completion
- Proactive communication skills
- Comfortable working with large data sets
- Keen attention to detail and accuracy
Experience You'll Need
- 6+ years of combined professional and/or college experience
- 2+ years of experience in the solar energy industry, in monitoring operations, asset management, system design, or field service and maintenance
- 6+ months of formal or informal leadership experience
- Experience with solar monitoring DAS platforms and alerts
- Experience reading and interpreting solar system design drawings
- Strong understanding of solar technology, monitoring systems, maintenance practices, and the solar industry landscape
Experience that's a Plus
- CRM experience such as Zendesk or Salesforce Service Cloud
Work-Life and Culture
- All of our roles offer the opportunity to work remotely
- If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
- If you are near one of our employee clusters, we offer one or more local gatherings per year
- We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
- We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
- We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
- We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our post What Makes an Ethical Company?
Grow with us
- We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
- Even as a Lead, most of your time will still be spent as an individual contributor. For every colleague you support, we typically expect your Individual Contributor duties to fall by about 10%. For example, if you start with three colleagues, then 70% of your time will be spent as an individual contributor.
- Our Leads are part of a New Leader cohort and receive a new leader asana onboarding plan and receive support from our people team.
- Your experience as a Lead would allow you to decide whether you'd like to continue to train to become a manager (we'll eventually need more as we keep growing), or stay as a Lead and move through the salary band, or even return to an individual contributor on this team or elsewhere.
- We're a fast-growing startup, which means we're constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there's gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you've never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
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